Training Links Newsletter
Volume Three
Companies Facing Time and Money Crunch Have New Option for Creating
a
Customer-Focused Workforce
“Quick Time Learning” makes high impact training available through short, condensed employee sessions.
As we talk with many of you in the workplace, we know how urgently you want to avoid the all too common bad customer experiences and missed opportunities. You know that training is needed, but your hands are tied…..especially now, in this economy!
Over and over, we hear two reasons for saying “no” (or “not yet”) to training: time and money. Training Links (www.yourtraininglinks.com) offers you a solution designed around your time and money constraints. Before telling you about our solution, allow us to summarize what we’ve heard you say.
There is no time for training.
- You can’t take employees away from their jobs because the daily course of business must still get done. You are short staffed. These days, you are asked to do more with fewer people.
- It’s difficult to schedule training after hours, and overtime pay is not an option.
- Online training, a possible solution, doesn’t normally resolve customer service or similar issues. Some things simply can’t be learned on the computer.
There is no money for training.
- You have a limited budget. In these tough economic times, many of you face drastic budget cuts. The line item for training is discretionary.
- Or worse, you have no budget. Customer service or similar “soft skills” training has never been budgeted.
Here’s our solution: Offer short, condensed, high impact sessions that quickly change the way employees interact with customers. These weekly sessions don’t require much time away from work and may be offered during the lunch hour or before or after business hours.
We call it Quick Time Learning. You’ll call it effective, affordable and do-able.
Brenna Demetree, of Training Links, ensures ample group interaction during a recent workshop.
With Quick Time Learning, your employees learn to create customer connections that impact the long-term health of your business. All that’s required is for employees to devote about one hour of their time each week to an upbeat, engaging training session right at their work site.
We recommend at least four weekly Quick Time sessions. This allows time for employees to learn, practice and reinforce the customer service skills that make a difference for your business.
For more information about Quick Time Learning, including pricing for small groups, email us at info@yourtraininglinks.com.
Expect Results for Your Customers with
Quick Time Learning
When your employees attend the Quick Time Learning series, they gain the skills and motivation to confidently provide distinguished service to your customers. Employees learn to connect with each and every customer, every day.
This is what employees experience during Quick Time Learning:
- Each session engages employees in active participation and draws from their own experiences as customers.
- Employees have opportunities throughout the sessions (and in between sessions) to apply what they learn.
- They practice the most effective way of communicating with customers, including how to handle some of your more challenging customer situations.
- They demonstrate the C-3 Standards (Creating Customer Connections), which represent your specific expectations of them every day.
Content for the series is based on Training Links’ signature program, The Customer Connection. For more information about The Customer Connection and other Training Links programs, visit www.yourtraininglinks.com and click on “Curriculum.” Or, email us at info@yourtraininglinks.com.
|
