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Training Links


Karen Sistare and Brenna Demetree, Partners.

 

Quick Time Learning

Poor customer service and a lack of professionalism may be hurting your business more than you realize!  Training can be expensive… but now there is a way to train within your budget and time constraints.

Quick Time Learning:

  • Affordable, Convenient and High Impact
  • Lunchtime sessions that fit your schedule with no overtime.

Consider these Quick Time Learning topics:

  • Elements of Communication
  • Handling Complaints
  • Professional Appearance
  • Business and Electronic Etiquette
  • And more!

For a complete list of Quick Time Learning topics, visit us at www.yourtraininglinks.com or contact us at info@yourtraininglinks.com


Visit us at www.yourtraininglinks.com to view our standard curriculum.  If you don’t see the topic that addresses your urgent training needs, ask us about creating a customized series just for you.  Give us a call at 904-886-0305 or 904-828-0649, or send an email to: info@yourtraininglinks.com.


 
 

Contact Us

P.O. Box 24582
Jacksonville, FL  32241-4582

904-828-0649 or
904-886-0305

   
 

 

 


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Training Links Newsletter
Volume five


Post-Training Tools Reinforce Results

Does your company find it difficult to justify the expense of much needed training?  Do you struggle with how to sustain and measure behavioral changes?

Training Links understands that these are real issues for Training Professionals and HRD practitioners everywhere.  We often get asked how we sustain and measure the results of our clients’ investment.  For some, it just seems too hard to measure the results of “soft skills” training.  But, if you’re serious about wanting to gauge success, we can help you find ways to do it!

At Training Links, we offer more than just classes.  We involve ourselves with the client before, during and after training.  We help you identify your measures of success upfront.  This knowledge, combined with post-training efforts, produces more measurable results.    With our customized tool kits, you can reinforce, assess and measure the impact of your training. 

"Participants share ideas and debrief during a recent Training Links workshop."

Supervisor’s Tool Kits

Post-training tools offered in our Supervisor’s Tool Kits set the stage for measuring and proving results.  Here are some of the Tool Kit items:

Success Indicators: The Success Indicators Worksheet is a guide in setting realistic criteria to gauge the impact of training over time.  As an example: “We are successful if X happens in Y timeframe.”  With this end goal in mind, the Supervisor helps employees connect critical skills and behavior to success indicators.

Individual Action Plans:  Post-training, Supervisors and their employees work together to establish individual goals that relate to behaviors and skills taught in the classroom.  When Supervisors are held accountable for follow-up, the goals in the action plan become an integral part of an ongoing coaching and performance management system.

Follow-up Checklists: Checklists provide a specific listing of the skills and behaviors which are to be reinforced on the job.  Checklists guide Supervisors to “raise the bar” over time, expecting more consistent and advanced demonstration of the skills. 

Coaching Guides: One-on-one coaching is an excellent way to ensure post-training results.  Following our Coaching Guide, Supervisors meet regularly with employees to discuss the training, promote self-assessment, solicit ideas, give feedback, set goals and identify obstacles.

Team Meeting Guides: Supervisors who conduct follow-up team meetings using our Team Meeting Guides see greater results post-training.  The Guides outline specific topics, instructions for conducting meetings, scenarios, games, and more.

Games:  Games are an excellent way to liven up team meetings, spark the competitive spirit and motivate employees to apply skills learned in training.  Our Game is a pre-packaged, group game complete with question cards customized to the training content. 

Suggested Incentives:  Whether tangible or intangible, incentives motivate employees to make lasting changes.  The Supervisor acts as a cheerleader for his or her team, celebrating successes, and choosing from a variety of incentives to offer meaningful reward and recognition.

Follow-up Surveys: An effective way to assess the impact of training is to survey employees (and their Supervisors) at certain intervals.  With carefully constructed questions, the Follow-up Survey can be used 90 days post-training to reveal the extent to which employees have made positive changes.  

For more information about the Supervisor’s Tool Kits, visit us at www.yourtraininglinks.com or contact us at info@yourtraininglinks.com